Privacy Policy

A Thermobrasa respects the privacy of its clients, users and website visitors. This Privacy Policy explains how we collect, use, store and protect the personal data provided through our website and our contact channels.

Privacy Policy

A Thermobrasa respects the privacy of its clients, users and website visitors. This Privacy Policy explains how we collect, use, store and protect the personal data provided through our website and our contact channels.

The entity responsible for the processing of personal data is:

Thermobrasa
Address: R. Agras 588, 4430-759 Avintes
Telephone: (+351) 227 824 303
Email: geral@termobrasa.com

For any questions relating to privacy or personal data protection, you can contact us via the email address indicated above.

Termobrasa may collect personal data when the user fills in forms on the website, gets in touch by telephone, email or through other communication channels.

We can collect the following data:

  • Name;
  • Email;
  • Telephone number;
  • Address, when required for the provision of a service;
  • Type of order or desired service;
  • Content of the message sent via the form;
  • Technical navigation data, such as IP address, device type, browser, pages visited and cookies, where applicable.

We only collect the data necessary to respond to the user's request, provide information, manage commercial contacts or ensure the correct provision of our services.

The personal data collected may be used for the following purposes:

  • Respond to contact, quote or information requests;
  • Schedule technical assistance, maintenance, or installation services;
  • Provide customer support;
  • Manage communications relating to requested services;
  • To comply with legal, tax or administrative obligations;
  • Improve the functionality, security and user experience of the website;
  • Send commercial communications only when there is consent or an adequate legal basis.

The processing of personal data may be based on:

  • The consent of the data subject, when they voluntarily complete a form or accept a certain communication;
  • The carrying out of pre-contractual or contractual measures, when the data are necessary to respond to requests, quotations or services;
  • Compliance with legal obligations;
  • Termobrasa's legitimate interest, namely to improve its services, ensure operational communications and protect the security of the website.

Consent is only one of the possible legal bases for the processing of personal data under the GDPR.

Personal data will be kept only for as long as necessary to fulfil the purposes for which it was collected, unless there is a legal obligation to retain it for a longer period.

Data submitted via contact forms may be kept for the period necessary to manage the request, commercial follow-up or provision of the requested service.

When the data is no longer required, it will be securely deleted or anonymised.

Termobrasa does not sell or trade users' personal data.

Data may be shared only when necessary with entities that provide essential services for the functioning of the website or the company's activity, such as:

  • Web hosting providers;
  • Email services;
  • Form management platforms;
  • Statistical analysis tools, if used;
  • Accounting, tax or legal entities, where applicable;
  • Competent authorities, when legally required.

Whenever subcontractors are used, we seek to ensure that they comply with the applicable legal requirements regarding data protection.

The Termobrasa website may use cookies to improve the browsing experience, analyse usage statistics and ensure the correct functioning of the site.

Cookies can be:

  • Necessary cookies: essential to the operation of the website;
  • Analytical cookies: used to understand how users interact with the website;
  • Marketing cookies: used only when applicable and with consent, for communication or personalised advertising purposes.

The user can configure or change their cookie preferences via the cookie banner, where available, or directly in their browser settings.

Under the GDPR, the data subject may exercise various rights, including the right of access, rectification, erasure, restriction of processing, data portability, objection, and the right not to be subject to decisions based solely on automated processing.

Thus, the user can request:

  • Access to your personal data;
  • Correction of incomplete or incorrect data;
  • Erasure of your data, where applicable;
  • Treatment limitation;
  • Opposition to treatment;
  • Data portability;
  • Withdrawal of consent, when processing depends on such consent.

According to the CNPD, rights must be exercised with the data controller, preferably via the channel indicated in the privacy policy.

To exercise your rights, contact us via email at:

geral@termobrasa.pt

If you consider that your personal data is not being processed in accordance with applicable legislation, you may lodge a complaint with the competent supervisory authority in Portugal:

CNPD – National Data Protection Commission
Website: www.cnpd.pt
Email: geral@cnpd.pt

The CNPD is the competent national data protection authority in Portugal.

Termobrasa adopts appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or improper destruction.

Even so, no electronic transmission or storage system is completely secure. For this reason, we recommend that users also take security measures, such as avoiding the sending of sensitive information through forms not intended for that purpose.

The Termobrasa website may contain links to third-party websites, such as social media or external platforms.

Termobrasa accepts no responsibility for the privacy practices, content or policies of these websites. We recommend that you consult their respective privacy policies before providing personal data on external platforms.

Termobrasa may update this Privacy Policy whenever necessary to reflect legal, technical or operational changes.

The latest version will always be available on this page.

Last update: 9 July 2026

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